Direct Dial
+86 13563897999Response SLA
Within 2 hours · 24/7To accelerate diagnosis, please prepare the following information when contacting our support line. This allows the assigned engineer to begin work immediately.
The model code on your equipment nameplate (e.g. DM-3015, DM-W6000).
The S/N on the controller cabinet or the delivery documentation.
Alarm code, when it occurs, and any recent changes to materials or process.
Whether the machine is online and if remote VPN access is available.
If your equipment has reached end-of-service life or you need a fresh quote for OEM-grade components, our sales engineers respond within one business day.